Cancellation Policy Overview
This cancellation policy explains when you can cancel an order with TechBella Solutions and how we handle your request. We want you to feel confident in every purchase, so we have kept the rules short and clear. Please read this cancellation policy before you buy a plugin or start a subscription with us. It applies to plugins and licenses bought through this website.
This cancellation policy does not take away any right you have under the law where you live. If a law gives you a right that this cancellation policy does not, that right still applies.
Digital Products
Our plugins are digital products. Because of the nature of digital products, we are unable to offer a cancellation or refund once a plugin has been downloaded or a license key has been activated. Please review the product details carefully before you purchase.
If you are not sure whether a plugin suits your website, ask us before you buy through our contact page.
Annual and Recurring Licenses
Pro plugin licenses billed on an annual or recurring basis can be cancelled at any time. The cancellation takes effect at the end of your current billing cycle, and you will not be charged for the next renewal. Your license stays active until the end of the billing cycle you have already paid for.
You can cancel from your account dashboard, or contact our support team and we will handle the cancellation for you.
Who Can Request a Cancellation
Only the person or company that placed the order, or someone they have authorised in writing, can request a cancellation. To protect your account, we may ask you to confirm your identity before we change or cancel an order or a subscription.
Cancelling Before Delivery
If an order has not been completed or no download or license key has been delivered yet, contact us as soon as possible with your order number. We will look at the order and tell you whether it can still be cancelled.
Cancellation and Refunds
A cancellation is not automatically a refund. Where an order is eligible for money back, it is handled under our Refund Policy. Please read it to see what is refundable and how to request a refund.
How to Request a Cancellation
To request a cancellation under this cancellation policy, contact our support team and include:
- Your order number
- The name and email address used for the order
- The reason for the cancellation
- A contact email we can reach you on
If you are thinking about cancelling because of a technical problem, please contact support first, as many problems can be fixed quickly.
Services and Custom Projects
Cancellation terms for web development, design and other custom services are agreed in writing with you before the work starts, because they depend on the scope of the project. This cancellation policy covers the plugins and licenses we sell on this website.
Your Orders and Personal Details
You can find your orders, licenses and downloads in your account dashboard. Our Privacy Policy explains how we handle the contact details you share with us when you ask to cancel an order or a subscription.
Changes to This Cancellation Policy
We may update this cancellation policy at any time. Changes take effect as soon as they are posted on this page, so please check back from time to time to see how cancellations are currently handled.
Questions About This Cancellation Policy
If you have any questions about this cancellation policy, please contact us or email us at info@techbellasolutions.com. TechBella Solutions is based in Ahmedabad, India.
This policy should be read together with our Refund Policy, Terms and Conditions and Privacy Policy. For general information about consumer rights in India, you can visit the Department of Consumer Affairs. By placing an order on this website, you confirm that you have read, understood and agree to this cancellation policy.