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Support

Get help with any of our plugins, installation, configuration, troubleshooting, or license questions. We build these plugins and provide support directly.

  • Installation help
  • Troubleshooting
  • License questions
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How We Can Help

Choose the fastest way to get help.

Submit a Ticket

Already using one of our plugins and something is not working right? Tell us what is going on below.

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License & Downloads

Find your license keys, plugin downloads, and renewal details in your account dashboard.

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Before You Buy

Not sure which plugin fits your store? Ask us before you purchase.

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Open a ticket

Submit a support ticket

Already using one of our plugins and running into an issue? Tell us what is going on and we will help you sort it out.

Before you submit a ticketIncluding these details up front helps us resolve your issue faster.

  • Plugin name and version
  • Your WordPress and WooCommerce version
  • Steps to reproduce the issue
  • The exact error message, if you see one

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    After you submit

    What happens after you send a ticket

    A simple path from your first message to a fix you can use.

    1. Send your ticket

      Tell us the plugin, what you expected and what happened instead.

    2. We look into it

      Our team checks your details and tries to reproduce the issue.

    3. We follow up

      Where we can help, we send an answer or the next step to get it working.

    FAQ

    Frequently asked questions

    Quick answers to the questions we get asked most before opening a ticket.

    Our team reads your ticket and checks the details. Where we can help, we follow up with an answer or the next step.

    Please include the plugin name and version, your WordPress version, the steps to reproduce the issue and the exact error message if there is one. If we need anything more, we will ask for it.

    Your purchased plugins, license keys, and download links are available from your account dashboard.

    You can read the full terms on our Refund and Returns Policy page.

    No. Never share passwords, secret keys or working keys in a ticket. Describe the problem and the steps to reproduce it, and we will tell you exactly what else we need.

    This page is for our own plugins. New features, custom development and unrelated site problems are project work, so please use the Contact Us page for those.

    Yes. Use the Contact Us page and tell us about your store, and we will help you decide which plugin fits.

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