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Before you submit a ticketIncluding these details up front helps us resolve your issue faster.

After you submit
A simple path from your first message to a fix you can use.
Tell us the plugin, what you expected and what happened instead.
Our team checks your details and tries to reproduce the issue.
Where we can help, we send an answer or the next step to get it working.
FAQ
Quick answers to the questions we get asked most before opening a ticket.
Our team reads your ticket and checks the details. Where we can help, we follow up with an answer or the next step.
Please include the plugin name and version, your WordPress version, the steps to reproduce the issue and the exact error message if there is one. If we need anything more, we will ask for it.
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No. Never share passwords, secret keys or working keys in a ticket. Describe the problem and the steps to reproduce it, and we will tell you exactly what else we need.
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Yes. Use the Contact Us page and tell us about your store, and we will help you decide which plugin fits.
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