Web Development Mobile App Development Ecommerce Development CMS Development LMS Development Digital Marketing UI/UX Design IT Consulting Website Maintenance & Support
Web Development

Websites, web apps and APIs built end to end by one team.

Mobile App Development

Android, iOS and cross-platform apps for your business.

Ecommerce Development

Online stores with smooth checkout, payments and growth.

CMS Development

Content systems your team can manage without a developer.

LMS Development

Learning platforms for schools, trainers and companies.

Digital Marketing

Search, content, social and paid marketing, reported honestly.

UI/UX Design

Clear, easy-to-use interfaces for websites, stores and apps, from user flows to developer-ready handoff.

IT Consulting

Technology advice and transformation planning before you build.

Website Maintenance & Support

Updates, backups, security and monitoring to keep your site healthy.

Plugin resources

Industries we build for

Pick your industry to see what we build and how we work.

Refund Policy

Refund Policy Overview

This refund policy explains when we consider a refund and how to ask for one. We stand behind our plugins and want you to be happy with your purchase. That said, we understand a plugin cannot work perfectly for every website or setup. If you are unhappy with your purchase, or you run into an issue we are unable to resolve that leaves your website or system unusable, we are happy to consider a refund.

Before You Request a Refund

Many plugin problems have a quick fix, so it is worth visiting our support page first and describing what is happening. Our team can often resolve configuration issues quickly. If the issue still leaves your website or system unusable after we have tried to help, you are welcome to request a refund under this refund policy.

When We Consider a Refund

We may consider a refund in cases such as:

  • The plugin does not work as described on its product page, and we are unable to fix the problem
  • A technical issue we cannot resolve leaves your website or system unusable
  • You were charged more than once for the same order

When a Refund Is Not Available

  • You changed your mind after downloading the plugin or activating the license key
  • The plugin works as described but does not suit your needs or your theme or other plugins and you did not contact support first
  • The problem was caused by changes you made to your website, hosting or third-party service accounts
  • Your request breaks the terms of our Terms and Conditions

How to Request a Refund

To request a refund, please contact us with:

  • Your order number
  • The name and email address used for the order
  • A short description of the issue, with screenshots if you have them

We review every request individually.

How Approved Refunds Are Paid

We accept payments through PayPal and Razorpay. An approved refund is returned through the same payment method used for the order, either PayPal or Razorpay. The time your bank or payment provider takes to show the money depends on that provider. When a refund is approved for a license, the license is deactivated.

What Is Not Covered by a Refund

A few costs sit outside what a refund can cover:

  • PayPal transaction fees. PayPal keeps the fees on transactions that sellers refund. In PayPal’s own words, “there are no extra fees charged when you refund a payment, but the transaction fees that you already paid when receiving the original payment will not be returned.” You can read more in the PayPal help article on refunds. This means the original transaction fee is not refundable, even when the purchase price is.
  • Razorpay transaction fees. Razorpay works the same way. Its documentation explains that the transaction fee charged when a payment is captured is not reversed when that payment is refunded, so the original fee is not refundable either. You can read more in the Razorpay guide to refunds.
  • Exchange rate differences. We are not responsible for covering any difference in exchange rates between the time of your original purchase and the time a refund is issued.
  • Bank or card charges that your own bank or payment provider adds to the payment or the refund.

Refunds and Cancellations

Cancelling a subscription does not give you a refund automatically. Cancellations are covered by our Cancellation Policy, and any eligible refund is handled under this refund policy.

Payment Disputes

If you have a problem with an order, please contact us before you open a dispute or a chargeback with your bank, PayPal or Razorpay. We can often solve the problem directly and avoid delays for you.

Acceptance of This Refund Policy

By purchasing our plugins, you confirm that you have read this refund policy in full and accept its terms. Please do not complete a purchase if you do not agree with our Terms and Conditions in general, or with this refund policy in particular.

Changes to This Refund Policy

This refund policy may be updated at any time, without prior notice, and takes effect immediately, including for existing subscriptions and subscribers. It is considered part of our Terms and Conditions, and acceptance of it is required to use our plugins.

Questions About This Refund Policy

If you have any questions about this refund policy, please contact us or email us at info@techbellasolutions.com. TechBella Solutions is based in Ahmedabad, India.

For general information about consumer rights in India, you can visit the Department of Consumer Affairs. Our Privacy Policy explains how we handle your personal details.